We have used King Research for several projects over the years. The first one was when Riverbed was a company of only a dozen people, with no products on the market. Ross ran a series of focus groups for us that were invaluable in honing in on the value proposition and key features of our products.
We did a more recent project that made clear that our customers were not going to value a potential new feature - by finding that out early we saved ourselves man-years of development. King Research always does a professional and thorough job, and I can recommend their services unconditionally.
Alan Saldich, Vice President, Riverbed, San Francisco, CA